This is a writeup of my experience of having to deal with an airline ticket refund I purchased via Expedia.com. If you know me, I’m a very patient and understanding guy but after dealing with such a poor and ridiculous customer experience with Expedia, I felt it was worth documenting the steps I painfully went through in my attempt to collect the refund/credit I rightfully deserved.
I’ve read other horror stories on the web from people who had similar problems so I know I’m not the only person having to deal with such crap. I am actually writing this post as I wait on hold with Expedia (one of the many many times). I have also attempted to collect each persons name and call center location I speak with from Expedia. So here’s how the story goes….
On December 30th, 2006 I purchased a round-trip ticket from San Francisco to Tokyo on Japan Airlines (JAL) from the Expedia.com web site for $876.52. My flight was scheduled for January 25th, 2007 but I had to cancel the ticket because I could no longer go. I called Expedia in January a week before my flight and let them know I needed to cancel. I spoke to someone in their Philippines call center and they had no problem canceling the ticket. They informed me I had 12 months to reuse the credit of $871.52 and there will be a $100 re-booking fee per the airlines ticketing rules. Fine with me…I’ll just re-book the trip next time I plan on going to Japan. Continue reading My Painful Expedia Refund Process – Never Use Expedia