This is a writeup of my experience of having to deal with an airline ticket refund I purchased via Expedia.com. If you know me, I’m a very patient and understanding guy but after dealing with such a poor and ridiculous customer experience with Expedia, I felt it was worth documenting the steps I painfully went through in my attempt to collect the refund/credit I rightfully deserved.
I’ve read other horror stories on the web from people who had similar problems so I know I’m not the only person having to deal with such crap. I am actually writing this post as I wait on hold with Expedia (one of the many many times). I have also attempted to collect each persons name and call center location I speak with from Expedia. So here’s how the story goes….
On December 30th, 2006 I purchased a round-trip ticket from San Francisco to Tokyo on Japan Airlines (JAL) from the Expedia.com web site for $876.52. My flight was scheduled for January 25th, 2007 but I had to cancel the ticket because I could no longer go. I called Expedia in January a week before my flight and let them know I needed to cancel. I spoke to someone in their Philippines call center and they had no problem canceling the ticket. They informed me I had 12 months to reuse the credit of $871.52 and there will be a $100 re-booking fee per the airlines ticketing rules. Fine with me…I’ll just re-book the trip next time I plan on going to Japan. Continue reading
I was watching tv while working over here in Japan and flipped to a hilarious show. There was an actor on some game-type show pretending to be Bruce Willis from Die Hard. This guy had a wife beater tank-top, 5 o’clock shadow, along with a perfect impersonation of Bruce himself!
It was finally time to get down to business so I got ready, had breakfast and headed for work. The Tokyo office is only a 15 minute walk from my hotel but I wasn’t sure how to get there. I met Mayuwa down near my hotel and we walked to work together. I don’t know how I would’ve survived without all the help Mayuwa provided! She was amazing and very generous the whole time I was there.
Heading to the most popular temple, we passed through the Kaminarimon Gate which is marked by a huge red paper lantern and guarded by two god statues (Fujin the wind god and Raijin the thunder god. We explored the cute stores and ate some Japanese snacks along the way and also stopped to smell burning incense which is supposed to cure ailments. We finally got to the Kannon Temple which has built in AD 628. We got our fortunes and tossed yen into a offertory box for the temple. After bowing our heads to pray, we continued on.
Our next stop was to the Tokyo Bayside which is very famous for their Tsukiji fish market. Japan consumes one sixth of the world’s fish and this market is where it all takes place. We then arrived at
In an effort to ramp up the growing Japanese CRM market, I was tasked to fly out and help the Tokyo salesforce.com marketing team with their web strategies. I left for Japan on Friday the 21st around noon on ANA airlines (I got a middle seat…yuck) and arrived in Tokyo about 11 hours later. I lost a full day b/c of the time change so I actually landed at 4pm on Saturday!
Once I got to the Westin in Ebisu, I checked in at 6pm and was happy to finally laydown. I didn’t have long before Mayuwa-san (one of my salesforce.com Japanese friends) was taking me out for dinner so I had to get ready and leave pretty quickly. We met in the lobby and headed to a nice authentic Japanese restaurant and enjoyed a delicious meal. After several Sapporo’s and fish, it was time to head back to the hotel. I was exhusted and ready for bed.